Return and Refund Policy

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At Hello Kawaii Shop, we want you to be completely satisfied with your purchase. If you need to return an item, please follow these guidelines:

• Returns must be initiated and the item shipped back within 10 business days of receiving your order.

• All items will be inspected to ensure they are unworn, undamaged, and in their original condition.

• Once approved, refunds will be processed within 3–5 business days. Depending on your financial institution, it may take 1–10 business days for the funds to reflect in your account.

Thank you for shopping with Hello Kawaii Shop!

If you have any questions please reach us to us via email at hellokawaiicustomerservice@gmail.com